This happened to me quite a few years ago, when I was a relatively new manager. Early one morning, I was in my office, doing manager things. Suddenly, one of my supervisors burst through the door and shouted, “Why did you fire my programmers?”

That was a lively start to the day, especially before coffee. I knew I hadn’t fired anyone. Had I? Still, I worked for a big company, and anything could happen. Had I missed a headcount meeting?

“Sit down,” I said, which was stupid, because she’d...

Read more